CottLabs
Put it to work

Finally, AIwith a work ethic.

Cipher was built to run your whole sales and operations process: capturing every lead, answering new and existing customers in your voice, lining up appointments, following up until the deal closes, chasing down the invoice, and everything in between. It does the work of an entire team and keeps everyone on yours working from one live record. Nothing goes out under your name until you tap OK. Approve it until you trust it.

Put it to work

Learning your business every day (and night)

Tuesday · You’re at dinner

Leads. Caught.

I catch every lead from your website and your site chat, and tell you which ones are hot.

Form fills and after-hours chats land in one list. The 9 PM chat is waiting for you in the morning.

  • Hot leads marked, with the reason why
  • A reply drafted for you, sent only on your OK

A day with Cipher · Dana runs Juniper Lane Cleaning, a sample business

1 hot · asked for a price
Captured 9:12 PM — after hours
Nothing sends without your OK
Wednesday · First coffee

Replies. Drafted.

I write the reply in your voice, already knowing the customer.

  • Sounds like you, signed with your name
  • Remembers past visits and past questions
  • Approve, edit or say no. Nothing sends on its own
New lead · deep clean
Held for your OK
One tap · sent with your OK
Wednesday · Between appointments

Follow-ups. Never dropped.

I keep the follow-ups moving and stop the moment they reply.

Every open quote gets a steady, friendly nudge in your voice. When the customer writes back, the reply comes straight to you.

  • Each follow-up waits for your OK before it goes
  • Every quote shows sent, waiting or stopped
Their reply · straight to you
Stops on reply
Wednesday · A late lunch

Invoices. Chased politely.

I watch your invoices and write the reminder before it gets awkward.

When a bill slips past due, a friendly, firm note is already drafted. You get paid without playing the bad guy.

  • Every reminder waits for your Approve, Edit or No
  • Pick the timing: gentle, steady or brief
  • Paid invoices drop off, so nobody is chased after paying

Illustrative · amounts are made up

Reminder · before it gets awkward
Invoice 1041 · 14 days late
Nothing sends without you
Wednesday · On the road

Bookings. Brought to you.

When a customer asks for a time, I bring the request to you with everything they said, ready to confirm in one tap.

Their message, the times they asked for and a reply in your voice, side by side.

  • Every booking request in one place
  • Their preferred time, ready for you to confirm
Reply drafted · in your voice
Nothing books without your OK
Wednesday · Wrapping up the day

Team. In the loop.

Your office and your crew get their own logins. You decide who sees what.

  • Four roles: Owner, Admin, Manager and Team
  • Crew logins never see leads, money or approvals
  • Remove someone and their login stops at the next click
Roles · set by you
Crew · no invoices
Handed off with your OK
9:00 AM · A weekend off

Pause. One switch.

A slow week, a vacation, or you just want quiet. One switch holds every draft and send.

  • No new drafts while you're paused
  • Waiting drafts hold in place, ready when you resume
  • Site chat stays on for visitors. Your records stay open
One switch. Everything holds.
Resume · anytime
Every draft · holds in place

From the founder

Software doesn’t fail on day one. It fails on day thirty.

“I’ve set up thousands of business owners on software, and I know where it stalls. It isn’t the demo. It’s a month later, when the crew’s short, rain has moved the schedule, and nobody has twenty minutes to run the thing you paid for. The takeoff software that expired between bids. The quote that’s been sitting in your sent folder since the week it rained. The follow-up written on the back of a lumber receipt. Those tools were built to be run — and you’re busy running a business. Cipher was built the other way around.”

Charlie Cott, founder
Put it to work

Partner · Advisor · Build

Three ways in. One partner that already knows your business.

CottLabs is a business advisor and partner first. Start with whichever door fits today, instead of juggling five vendors who each see one piece.

The partner

Cipher does the daily work.

Leads, replies, follow-ups, invoices and customer history — all approved by you, with a weekly report that tells the truth.

See a day with Cipher
The advisor

Consulting from someone who’s run it.

AI consulting from an operator, not a theorist. Find out what to fix first, what’s worth automating and what to stop paying for. Sometimes the right answer is software you already own — and we’ll say so.

Talk to Charlie
The build

Websites and software that fit.

Websites built demo-first, so you see yours before you pay. Custom software built around how your business actually runs.

See the work

See it before you pay

We build your website first. You decide after.

Tell us about your business and we’ll build your new website and show it to you before you spend a dollar. If it isn’t better than what you have, you owe nothing — and we’ll tell you to keep what you’ve got.

Client work

  • The website demo is free — no card to look
  • The domain is in your name; we manage it for you
Get my free demo

See all the workSee a real before / after

Charlie Cott, founder of CottLabs

The founder

Anyone can plug in an AI. Nobody can download fifteen years.

You don’t get a login and a help article. You get Charlie Cott, who has stood where you stand, tells you what to fix first, and picks up the phone.

15+

years in construction

~10

years running operations

$25M+

in career software sales

1000s

of owners set up on software

How we start

Day one is a conversation with the founder, not a login screen.

  1. Talk to Charlie.A real conversation — no script, no hand-off.Ask for a call
  2. We set it up with you.You see how it writes before anything runs.
  3. You OK every send.From your phone, in one tap.
  4. Every week, the report.What it did, and what it couldn’t measure.

Want the website first? Your demo is free →

Pricing

One price per business. Cipher included.

Your website build is quoted per project, and you see it finished before you pay. After launch, one monthly plan covers the site and Cipher. Month-to-month, cancel anytime.

Every plan includes Cipher

  • Leads from your site form and web chat, in one place
  • Replies drafted in your voice, waiting for your OK
  • Follow-ups and late-invoice reminders, drafted for you
  • Approve from your phone
  • Your whole team, no per-seat fees

Apprentice

$50/mo

Your site kept live and secure, plus Cipher.

  • Managed hosting & SSL
  • Daily backups
  • Security & uptime monitoring
  • Up to 2 small edits a month
  • 48-hour turnaround
Start with Apprentice
Recommended

Journeyman

$100/mo

Actively kept up to date.

  • Everything in Apprentice
  • Up to 5 content updates a month
  • Photos, quotes, text and sections
  • Same-day priority support
  • A monthly check-in
Start with Journeyman

Master

$200/mo

A full-service partner.

  • Everything in Journeyman
  • Unlimited reasonable updates
  • Priority turnaround
  • A new page or section every quarter
  • SEO and speed tune-ups, plus phone support
Start with Master

One price per business. Never per user. The site is yours to host anywhere. Bigger operation? We’ll quote a plan that fits.

The bar in your market just moved.

Every lead caught. Every follow-up moving. Every late invoice chased. Nothing goes out under your name until you tap OK. Behind all of it, a founder who has run the work himself. We built it for our own business first — now it’s ready for yours.

Put it to work Talk to Charlie

Month-to-month · Your domain in your name · Built in Maine